At Horizon, we understand quality assurance. Hiring good people is key, but it goes far beyond having a few good people. To ensure customer satisfaction, you have to design repeatable processes, educate your people how to use them, give them tools and technology to support them, properly supervise their actions and check the output against objective standards.
At Horizon we do all of that and more.
How often do you hear qualtiy assurance talked about in oilfield service? How many other firms count their employees' errors or have incentive compensation tied to them? How many other companies review every mud log twice a day--once by an independent quality control analyst?
At Horizon we do. Because we understand that knowing what to do and having the right tools are not enough. You have to do the right thing--walk the walk, every time, every day. Our goal is not to reduce our errors, it's to eliminate them. You need a vendor to give you the right information every time. At Horizon, we do everything we can to ensure that you get it.